Refund Policy
Every store gets 30 days free before paying, so you can run real bills and job cards first. This page explains what happens once you are on a paid plan.
Free trial
No payment is taken during the 30-day trial, so there is nothing to refund. If you do not choose a plan, the account simply pauses.
Monthly plans
Monthly plans can be cancelled at any time. Cancellation stops the next charge. The current month is not refunded, and access continues until the end of that month.
Yearly plans
If you cancel a yearly plan within 14 days of the first yearly payment, you get a full refund. After 14 days, you can ask for a refund of the unused full months, minus the two months' discount the yearly price included.
Removing a store
If you close a branch, remove it from your account. The change applies from your next billing date. Charges already paid for that branch are not refunded on monthly plans and are credited to your account on yearly plans.
Moving between plans
Moving up applies immediately and the difference is charged for the remaining days. Moving down applies from the next billing date.
Messages
Extra SMS and WhatsApp messages are charged at provider cost after they are sent and cannot be refunded.
Billing errors
If you were charged twice or for the wrong number of stores, tell us within 60 days and the extra amount will be refunded in full.
How refunds are paid
Approved refunds go back to the original payment method within 7 to 10 working days. To ask for a refund, write through the Contact Team page with your store name and invoice number.